{"id":36127,"date":"2026-05-27T17:05:01","date_gmt":"2026-05-27T22:05:01","guid":{"rendered":"https:\/\/guru-soft.com\/?page_id=36127"},"modified":"2026-08-26T16:29:10","modified_gmt":"2026-08-26T21:29:10","slug":"soporte","status":"publish","type":"page","link":"https:\/\/guru-soft.com\/es\/costa-rica\/soporte\/","title":{"rendered":"Soporte Costa Rica"},"content":{"rendered":"\t\t
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SOPORTE<\/h1>\t\t\t\t<\/div>\n\t\t\t\t
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Costa Rica<\/h2>\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t
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GuruSoft<\/strong> cuenta con una mesa de ayuda con varios niveles de escalamiento
y central telef\u00f3nica para reportar sus incidencias.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Atenci\u00f3n
8x5 o 24x7<\/b><\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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- <\/span>seg\u00fan plan elegido - <\/b><\/p><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t

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Equipo de Soporte de Nivel 1, 2 y 3<\/span>
para atender incidencias<\/span>
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Portal Web para reporte
de incidencias
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Notificaciones por correo<\/b> cuando\nse actualicen \nlos casos en el portal de soporte por parte del\ncliente o del agente asignado.
Se puede utilizar para reportar\nconsultas, nuevos requerimientos\no incidencias<\/b>.
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\n\n \n ACCEDER AQU\u00cd<\/span>\n\n <\/div>\n\t <\/a>\n <\/div>\n \t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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Niveles de Servicio
Acordados (SLA)
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El acuerdo de Nivel de Servicio, o SLA (Service Level Agreement) se establece en el 99,5% y comprende: mantenimiento, soporte especializado en seguridad, hardware, comunicaciones y sistema operativo.
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\u201cEn GuruSoft<\/b> dise\u00f1amos soluciones tecnol\u00f3gicas integrales comprometidas en apoyar el alcance de sus objetivos, haciendo su trabajo m\u00e1s eficaz y confiable\u201d.<\/h2>\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t
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\n\t\t\t\t\t\r\n\r\n \"WhatsApp\"\r\n<\/a>\r\n\r\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

Recibe soporte especializado de GuruSoft Ecuador para facturaci\u00f3n electr\u00f3nica, integraciones, incidencias y continuidad operativa.<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":2996,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"folder":[356],"class_list":["post-36127","page","type-page","status-publish","hentry"],"yoast_head":"\nSoporte GuruSoft Ecuador | Ayuda Especializada<\/title>\n<meta name=\"description\" content=\"Recibe soporte especializado de GuruSoft Ecuador para facturaci\u00f3n electr\u00f3nica, integraciones, incidencias y continuidad operativa.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/guru-soft.com\/es\/costa-rica\/soporte\/\" \/>\n<meta property=\"og:locale\" content=\"es_ES\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" 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