GuruSoft has a help desk with various levels of escalation and a telephone switchboard to report your incidents.
Equipo de Soporte de Nivel 1, 2 y 3para atender incidencias
Email notifications when cases are updated in the support portal by the customer or the assigned agent. It can be used to report inquiries, new requirements, or incidents.
The Service Level Agreement, or SLA, is set at 99.5% and includes: maintenance, specialized security support, hardware, communications, and operating system.
At GuruSoft we design comprehensive technological solutions committed to supporting the achievement of your goals, making your work more efficient and reliable.
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