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GuruSoft
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SUPPORT
Paraguay
GuruSoft has a help desk with several escalation levels
and a call center to report incidents.
Attention
8x5 o 24x7
- according to the chosen plan -
Level 1, 2, and 3 Support Team
to attend to incidents
Web portal for
incident reporting
Email notifications when
cases are updated in the support
portal by the client or the
assigned agent.
It can be used to report inquiries, new requests or incidents
Service Levels
Agreed (SLA)
The Service Level Agreement (SLA) is set at 99.5% and includes: maintenance, specialized security support, hardware, communications, and operating system.
