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GuruSoft
Équateur
Colombie
Bolivie
Panama
R. Dominique
Costa Rica
Paraguay
Perou
Guatemala
Le Salvador
France
Angola
SUPPORT
France
GuruSoft has a help desk with several escalation levels and a call center to report incidents.
8×5 or 24×7 support
depending on the package chosen —
Level 1, 2 and 3 Support Teams for incident handling
Web portal for
Incident reporting
Email notifications when tickets are updated on the support portal, whether by the customer or by the assigned agent. This portal can be used to submit requests for information, new requirements or incidents.
Agreed Service Levels (SLAs)
The Service Level Agreement (SLA) is set at 99.5% and includes: maintenance, specialized security support, hardware, communications, and operating system.
