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GuruSoft
Équateur
Colombie
Bolivie
Panama
R. Dominique
Costa Rica
Paraguay
Perou
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Le Salvador
Espagne
France
Angola
GENERAL SUPPORT
France
GuruSoft disposes of a centre assistance with several Levels climbing and of a centrale Central for Report your incidents.
8×5 or 24×7 support
depending on the package chosen —
Level 1, 2 and 3 Support Teams for incident handling
Web portal for
Incident reporting
Email notifications when tickets are updated on the support portal, whether by the customer or by the assigned agent. This portal can be used to submit requests for information, new requirements or incidents.
Agreed Service Levels (SLAs)
The Service Level Agreement (SLA) is set at 99.5% and includes: maintenance, specialized security support, hardware, communications, and operating system.
