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GuruSoft
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GENERAL SUPPORT
GuruSoft It has a technical support service with multiple levels of escalation
and a call center to report incidents.
Attention 8×5 or 24×7
-according to the chosen plan -
Level 1, 2 and 3 support staff
Handling incidents
Web portal for reporting incidents
Email notifications will be sent when cases are updated in the support portal by the customer or the designated agent.
This can be used to communicate questions, new requests or incidents.
Agreed Service Levels (SLA)
The Service Level Agreement (SLA) is set at 99.5% and includes: maintenance, expert security support, hardware, communications, and operating system.
