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GuruSoft
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SUPPORT
GuruSoft has a help desk with various levels of scaling
and a telephone exchange to report their incidents.
Attention
8x5 o 24x7
- according to the chosen plan -
Level 1, 2 and 3 Support Team
to attend to incidents
Web portal for reporting
of incidents
Email notifications when cases are updated in the support portal by the client or the assigned agent.
It can be used to report
queries, new requirements
or incidents.
Service Levels
Acordados (SLA)
The Service Level Agreement (SLA) is set at 99.5% and includes: maintenance, specialized security support, hardware, communications, and operating system.
"At GuruSoft, we design comprehensive technological solutions committed to supporting the achievement of your goals, making your work more efficient and reliable."
