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GuruSoft
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SUPPORT
Bolivia
GuruSoft has a help desk with various levels of scaling
and a telephone exchange to report their incidents.
Attention
8x5 o 24x7
- according to the chosen plan -
Level 1, 2 and 3 Support Team
to attend to incidents
Web portal for reporting
of incidents
Email notifications when
Be updated
cases in the support portal by the
cliente o del agente asignado.
It can be used to report
queries, new requirements
or incidents.
Service Levels
Acordados (SLA)
The Service Level Agreement (SLA) is set at 99.5% and includes: maintenance, specialized security support, hardware, communications, and operating system.
"At GuruSoft, we design comprehensive technological solutions committed to supporting the achievement of your goals, making your work more efficient and reliable."
