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GuruSoft
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SUPPORT
Dominican Rep.
GuruSoft has a help desk with several escalation levels
and a call center to report incidents.
Attention
8x5 o 24x7
- according to the chosen plan -
Level 1, 2, and 3 Support Team
to attend to incidents
Web Portal for
incident reporting
Email notifications when cases are updated in the support portal by the client or the assigned agent. l by the It can be used to report inquiries, new requests or incidents.
Service Levels
Agreed (SLA)
The Service Level Agreement (SLA) is set at 99.5% and includes: maintenance, specialized security support, hardware, communications, and operating system.
