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GuruSoft
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SUPPORT
Dominican Rep.
GuruSoft has a help desk with several escalation levels
and a call center to report incidents.
Attention
8x5 o 24x7
- according to the chosen plan -
Level 1, 2, and 3 Support Team
to attend to incidents
Web Portal for
incident reporting
Email notifications when
Be updated
cases are updated in the support portal by the
cases are updated in the support portal by the
It can be used to report inquiries, new requests or incidents.
Service Levels
Agreed (SLA)
The Service Level Agreement (SLA) is set at 99.5% and includes: maintenance, specialized security support, hardware, communications, and operating system.
